NHS Trusts are replacing legacy patient communication systems right now. Their board papers reveal which Trusts have budget, what they're looking for, and who's making the decision. We surface those signals automatically.
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Patient communication is one of the fastest-growing procurement categories in the NHS. The shift to digital-first patient engagement means Trusts are actively replacing legacy SMS systems, implementing two-way messaging, rolling out patient portals, and investing in digital triage.
These decisions are discussed and approved at board level. Board papers contain the budget allocations, BAF risks flagging inadequate patient communication, procurement timelines, and the names of digital leads sponsoring these projects.
If you sell a patient communication platform, the question isn't whether Trusts need your product. It's which ones are buying right now and who to contact. Board papers answer both questions.
Our AI reads every board paper and flags these specific patient communication signals, with the exact page number so you can cite it in your outreach.
Trusts looking to replace SMS-only systems with two-way messaging, appointment reminders, and patient notifications.
"The Trust approved procurement of a patient messaging platform to replace the current SMS service, with a budget of £350K."
Example board paper signal. Real citations include page number, trust name, and date
Video consultation, online triage, and symptom checkers. Board papers reveal which Trusts are scaling or replacing these tools.
"Board noted that current video consultation usage is at 40% of target. Digital team to procure an integrated solution by Q2."
Example board paper signal. Real citations include page number, trust name, and date
Online booking, patient self-scheduling, waiting list management, and DNA reduction tools mentioned in board papers.
"BAF Risk 8: Patient DNA rates at 12%. Board approved business case for a self-service appointment management system."
Example board paper signal. Real citations include page number, trust name, and date
Patient-facing apps, test results access, discharge information, and self-management tools that Trusts are procuring.
"The Digital Strategy Board approved £800K for a patient portal providing access to results, letters, and appointment booking."
Example board paper signal. Real citations include page number, trust name, and date
Friends & Family Test, patient experience surveys, complaints management, and engagement platforms.
"Quality Committee recommended procuring a real-time patient feedback system to replace the current paper-based process."
Example board paper signal. Real citations include page number, trust name, and date
Set up a profile for each product, from appointment reminders to digital triage to patient portals. Each gets tailored analysis and pitches.
Every time a Trust publishes a board paper, our AI reads it and checks for patient communication signals matched to your product.
Get a tailored pitch citing the Trust's own board paper, plus the decision-maker's name and contact details.
Overview of how health-tech companies use board paper intelligence to find NHS opportunities.
All digital health categories we track in board papers, from EPR to AI to cybersecurity.
How we extract procurement timelines, tender signals, and buying intent from board papers.
How the Board Assurance Framework flags risks, including patient communication risks, that create sales opportunities.
Stop cold-calling. Contact Trusts with board-approved budget for patient comms, citing the exact page and decision-maker. Our AI reads 300+ Trust board papers so you don't have to.
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Questions Everyone Asks
Frequently asked questions
NHS Trusts disclose patient communication investments in their board papers. Look for patient experience reports, digital strategy updates, and capital plans mentioning patient portals, appointment systems, or messaging platforms. Board papers reveal budgets, procurement timelines, and the decision-makers responsible for patient engagement technology.
NHS Trusts invest in patient appointment reminders and booking systems, patient messaging and communication platforms, digital triage and symptom checkers, patient portals for accessing records and results, feedback and survey systems, and video consultation platforms. These purchases are driven by NHS England targets to improve patient experience and reduce DNA rates.
Patient communication technology is typically procured by the Chief Digital Officer for the technology platform, the Chief Nursing Officer for patient experience, and the Chief Operating Officer for operational efficiency. These decision-makers are named in board papers alongside the patient engagement programmes they sponsor.
NHS Trusts invest in patient communication to reduce Did Not Attend (DNA) rates, improve patient satisfaction scores, meet NHS England digital transformation targets, reduce administrative burden on staff, and enable patients to manage their own care. Board papers often cite DNA costs and patient experience survey results as drivers for investment.
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